Things to Look for in a Respectable Collision Repair Shop
Getting into a car accident can be a stressful and overwhelming experience. Not only do you have to deal with the aftermath of the collision, but you also have to find a reputable collision repair shop to fix your vehicle. With so many options available, it can be challenging to determine which shop is the best choice for your needs. In this article, we will discuss the top five things to look for in a respectable collision repair shop to ensure that your vehicle is in good hands.
1. Certifications and Training
One of the first things you should look for in a collision repair shop is their certifications and training. A reputable shop will have technicians who are certified by the National Institute for Automotive Service Excellence (ASE). This certification ensures that the technicians have the necessary skills and knowledge to repair your vehicle correctly.
In addition to ASE certification, you should also look for shops that have technicians trained by the vehicle manufacturer. This training ensures that the technicians are familiar with the specific make and model of your vehicle and can provide the best possible repairs.
ASE Certification testing means peace of mind for auto service managers and customers. That why Rogue Auto Body in Medford, Oregon keeps our staff and technicians up to date with any ASE training or certifications.
2. Quality of Equipment and Materials
The quality of equipment and materials used by a collision repair shop can greatly impact the outcome of the repairs. A respectable shop will have state-of-the-art equipment and use high-quality materials to ensure that your vehicle is repaired to its pre-accident condition.
Ask the shop about the type of equipment they use, such as frame straightening machines and paint booths. You can also inquire about the brands of materials they use, such as paint and replacement parts. A reputable shop will be transparent about the equipment and materials they use and will be happy to answer any questions you may have.
3. Reviews and Reputation
Before choosing a collision repair shop, it is essential to do your research and read reviews from previous customers. You can check online review sites, such as Google or Yelp, to see what others have to say about their experience with the shop.
You can review Rogue Auto Body’s outstanding reviews on Google Business.
You can also ask friends and family for recommendations or check with your insurance company for a list of preferred collision repair shops. A shop with a good reputation and positive reviews is more likely to provide quality repairs and excellent customer service.
4. Warranty and Guarantees
A respectable collision repair shop will stand behind their work and offer warranties and guarantees for their repairs. This means that if there are any issues with the repairs, the shop will fix them at no additional cost to you.
This is why Rogue Auto Body offers an Unlimited Lifetime Warranty on our services. Before choosing a shop, ask about their warranty and guarantee policies. A reputable shop will have no problem providing this information and will have it clearly stated in their contracts.
5. Customer Service
Lastly, it is crucial to consider the level of customer service provided by a collision repair shop. A respectable shop will have friendly and knowledgeable staff who are willing to answer any questions you may have and keep you updated on the progress of your repairs.
Pay attention to how the shop communicates with you and how they handle any concerns or issues that may arise. A shop that values their customers and provides excellent customer service is more likely to provide quality repairs and ensure your satisfaction.
Conclusion
Choosing a collision repair shop can be a daunting task, but by considering these top five things, you can ensure that your vehicle is in good hands. Look for certifications and training, quality of equipment and materials, reviews and reputation, warranties and guarantees, and excellent customer service when selecting a shop. By doing your research and choosing a reputable shop, you can have peace of mind knowing that your vehicle will be repaired correctly and to its pre-accident condition.
With our ASE Certified Technicians, an Unlimited Lifetime Warranty, I-CAR Gold Class status, and our over 50 years of knowledge and experience, Rogue Auto Body in Medford, Oregon will keep your auto looking and running great for years to come.