Best Collision Repair & Auto Body Shop in Medford, Oregon
Welcome to the FAQ section of Rogue Auto Body, your trusted choice for 5-Star Auto Body Repairs in Medford, Oregon. Whether you’ve been in a fender bender or need full collision restoration, we’re here to help.
đ ď¸ General Services & Repairs
1. What services do you offer at Rogue Auto Body in Medford, Oregon?
We offer complete collision repair, auto body repair, frame straightening, bumper and fender repair, custom painting, rust treatment, and paintless dent repair (PDR).
2. What makes Rogue Auto Body the best body shop in Medford, Oregon?
Our I-CAR Gold Class certified technicians, lifetime warranty, quick turnaround, and 5-star customer service set us apart as the best collision repair shop in Medford.
3. Do I need an appointment for an estimate?
No, walk-ins are welcome. However, calling ahead allows us to minimize your wait time.
4. What is paintless dent removal (PDR)?
PDR is a non-invasive technique to remove minor dents without damaging your carâs factory paint.
5. Can you match my vehicleâs paint exactly?
Yes! We use advanced computerized color matching to ensure a seamless finish.
6. Are your repairs covered by a warranty?
Absolutely. We offer a Lifetime Warranty on all labor and paint work for as long as you own the vehicle.
7. How long will the repairs take?
Every job is different, but weâll provide a clear time estimate and keep you updated every step of the way.
8. What certifications do you hold?
We are ASE Certified, I-CAR Gold Class, and licensed by the State of Oregon.
9. Do you offer detailing services after repairs?
Yes, we return your vehicle clean, and we offer full detailing packages as an additional service.
10. Do you repair all vehicle makes and models?
Yes, Rogue Auto Body services all makes, models, domestic and importsâcars, trucks, and SUVs.
đ Insurance & Claims
11. Do you work with all insurance companies?
Yes. We work with all major insurers to streamline your claim. Rogue Auto Body is a direct repair facility for many providers.
12. How do I file an insurance claim for my car repair?
Contact your insurer, file your claim, and request Rogue Auto Body for your repairs. Weâll take it from there.
13. What is subrogation?
Subrogation is when your insurer pays for your repair and seeks reimbursement from the at-fault partyâs insurer. You may get your deductible refunded.
14. Who do I pay my deductible to?
Deductibles are paid directly to Rogue Auto Body upon pickup of your repaired vehicle.
15. Will my insurance cover OEM parts?
That depends on your policy. We always recommend OEM parts, and weâll advocate for your best outcome with your provider.
16. What happens if my car is a total loss?
If the repair costs exceed your car’s Actual Cash Value (ACV), your insurer may declare it a total loss. You can keep the vehicle or accept the payout.
17. Can I dispute the value if my vehicle is totaled?
Yes, you can provide comparables, maintenance records, and other documentation to negotiate the payout.
18. What if my insurance company recommends another shop?
You have the legal right to choose Rogue Auto Body. Donât be pressured into a shop that doesnât meet your standards.
19. Will you communicate with my insurance adjuster?
Yes, we handle all communication and paperwork directly with the insurance adjuster.
20. Can I use Rogue Auto Body if Iâm paying out-of-pocket?
Definitely! Weâll work with your budget and give you multiple repair options.
đ Vehicle Care & After-Service Tips
21. What should I avoid after new paintwork?
Avoid car washes for 30 days, parking under trees, and harsh chemicals. Let the paint fully cure.
22. Do you offer rust repair?
Yes, Rogue Auto Body can remove rust and protect your vehicle from future corrosion.
23. Can I âdry wipeâ my vehicle?
Avoid dry wipingâuse a microfiber towel and quick detailer to avoid scratches.
24. Do you offer towing?
Yes, we can arrange towing to our Medford body shop if your car is not drivable.
25. Will you update me during the repair process?
Absolutely. We provide regular status updates by call, text, or emailâyour choice.
26. Can I get a rental or loaner vehicle?
We can help coordinate rentals. If your insurance doesnât cover it, we may offer free loaner vehicles, depending on availability.
27. Is Rogue Auto Body eco-friendly?
Yes, we use low-VOC, waterborne paints and practice green shop policies.
28. Whatâs the best way to maintain my paint job?
Use high-quality wax every few months, wash with pH-balanced soap, and park in the shade.
29. Do you offer frame straightening?
Yes, we use state-of-the-art frame machines and laser measuring for accurate repairs.
30. How do I know when my car is ready?
Weâll notify you immediately and schedule your pickup at your convenience.
đ Why Choose Rogue Auto Body in Medford, OR?
31. How long has Rogue Auto Body been in business?
Weâve proudly served Medford and Southern Oregon for over 15 years.
32. What areas do you serve?
We serve Medford, Central Point, Ashland, Talent, Phoenix, Grants Pass, and all surrounding areas.
33. Do you repair collision damage from deer or wildlife?
Yes, we specialize in repairs from animal collisions and work directly with your insurer.
34. Are your technicians trained in advanced materials like aluminum or carbon fiber?
Yes, we are trained and equipped for high-strength steels, aluminum, and modern composites.
35. Whatâs your average repair time for moderate collision damage?
Most moderate jobs take 5â10 business days, depending on parts and complexity.
36. Can I bring a leased vehicle for repair?
Yes, and we follow OEM guidelines to ensure lease return requirements are met.
37. Do you offer post-repair inspections?
Yes, we encourage you to do a final walkthrough with our tech to ensure satisfaction.
38. Can you fix bumper damage without replacing the whole part?
Yes, we offer bumper repair and refinishing if replacement isnât necessary.
39. Do you offer paint protection or ceramic coating?
Yes! Ask us about Ceramic Pro coatings and other long-lasting paint protection options.
40. Do you accept credit cards or financing?
Yes, we accept all major credit cards and offer financing through third-party partners.
41. Is your shop locally owned?
Yes! Rogue Auto Body is 100% locally owned and operated right here in Medford.
42. Whatâs your customer satisfaction rating?
Weâre proud to be a 5-Star Rated Auto Body Shop on Google and Yelp!
43. Do you repair Teslas or electric vehicles?
Yes, we are experienced with EVs including Tesla, Rivian, Nissan Leaf, and more.
44. Do you work on luxury or European cars?
Yes, we handle Audi, BMW, Mercedes-Benz, Lexus, Jaguar, and more.
45. How do I leave a review for Rogue Auto Body?
Weâd love your feedback! You can review us on Google, Yelp, or Facebook.
𧞠Have More Questions?
Call (541) 770-2557 or visit our website to learn more or schedule a free estimate.
Rogue Auto Body â Collision Repair Excellence in Medford, Oregon
đ Trusted. Certified. Local.